7-Day Return Policy - RULVIAN

🔄 Easy 7-Day Returns

We offer a 7-day return policy on all RULVIAN products. You can return any item within 7 days of delivery for a full refund or exchange.

⏰ Return Timeline

• Return Window: 7 days from delivery date
• Refund Processing: 3-5 business days after we receive your return
• Exchange Processing: 2-3 business days for same product exchange

✅ Return Eligibility

To qualify for our 7-day return policy, items must be:

• ✅ Returned within 7 days of delivery
• ✅ In original, unused condition
• ✅ In original packaging with all tags
• ✅ Include proof of purchase/order number
• ✅ Free from damage or wear

❌ Non-Returnable Items

• ❌ Items returned after 7 days
• ❌ Used or damaged products
• ❌ Items without original packaging
• ❌ Personalized or custom products

📝 How to Return in 3 Easy Steps

1. Contact Us: Email returns@rulvian.com with your order number within 7 days
2. Get Authorization: We'll send you a return authorization and prepaid shipping label
3. Ship Back: Pack securely and ship using our provided label

💰 Refund Process

• Inspection: We inspect returned items within 24 hours
• Approval: Approved returns get full refund to original payment method
• Timeline: Refunds processed within 3-5 business days
• Notification: You'll receive email confirmation when refund is processed

🔄 Exchange Options

Want to exchange instead of return? We offer:

• Size exchanges (same product)
• Color exchanges (same product)
• Product exchanges (different product, price difference applies)

🚚 Return Shipping

• Defective Items: We provide free return shipping
• Change of Mind: Customer pays return shipping (₹99)
• Wrong Item Sent: We cover all return costs

⚡ Quick Return Tips

• Keep original packaging until you're satisfied
• Take photos if item arrives damaged
• Contact us immediately for fastest processing
• Use tracking when shipping returns

📞 Return Support

Need help with your 7-day return?

• Email: returns@rulvian.com
• Response Time: Within 12 hours
• Phone Support: Available during business hours

Remember: Your 7-day return window starts from the delivery date, not the order date.

Last updated: August 2024